Shipping policy
Thank you for shopping with us. The following Shipping Policy outlines how orders are processed, shipped, and delivered.
Order Processing
Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
You will receive a confirmation email once your order has been placed and an additional email with tracking information once your order has shipped.
Shipping Methods & Delivery Times
Shipping times vary depending on the destination and shipping method selected at checkout. Estimated delivery times are provided as a guideline only and are not guaranteed.
Typical delivery estimates:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days
Delivery delays may occur due to weather, carrier delays, holidays, or other circumstances outside our control.
Shipping Rates
Shipping costs are calculated at checkout based on order weight, dimensions, destination, and selected shipping method.
We may occasionally offer free shipping promotions, which will be clearly stated on the website when available.
Domestic & International Shipping
We currently ship within the United States. International shipping availability may vary depending on the product and destination country.
International customers are responsible for any customs duties, import taxes, VAT, or additional fees imposed by their country.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.
If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.
Lost or Stolen Packages
Once an order has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. If you believe your package has been lost, please contact the shipping carrier directly.
If you need assistance, feel free to contact us and we will do our best to help.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and damaged items so we can assist with a resolution.
Camp registrations
Camp registrations are for scheduled youth programs and are not physical products. No shipping is required. Refunds, credits, or cancellations are handled according to the published camp cancellation policy.